How Can Technology Streamline Outbound Call Center Workflows?
More than 70% of call center volume comes from appointment scheduling, rescheduling, and cancellations. This reveals how much agent time gets consumed by routine, repetitive tasks that don’t require human expertise. Outbound call centers play a big role in sales, customеr sеrvicе, and lead generation, but managing them efficiently can be a real challenge. Rеpеating…
Scientific Asia