Call tracking tools are essential for evaluating the effectiveness of marketing campaigns and maximizing return on investment (ROI). They provide detailed information about the performance of specific efforts, channels, and lead sources, prompting potential customers to take the next step—dial up a call.
But how do you select the best phone call tracking software for your business?
To make an informed decision, it’s important to understand the criteria for comparing call management software, such as pricing, core features, usability, integrations, data accuracy, and customer reviews.
To help you make the right choice, we have provided a short list of the best tools available, including their key features, pros and cons, and prices. You can also take a closer look at the call tracking reviews and each tool’s rating to make the right decision.
The Best Call Tracking Solutions For Affiliates, Brands, and Solopreneurs
Phonexa
Phonexa offers one of the best inbound call tracking software on the market. Its single operating solution for partner and performance marketing is aimed at streamlining pay-per-call and other affiliate campaigns.
For businesses that rely primarily on phone calls for conversion, Phonexa is an excellent choice, allowing you to automatically link revenue to campaigns, channels, publishers, and networks with marketing attribution.
Pros and Cons
Pros:
- Detailed analytics
- Numerous integration capabilities
- Scalability and customization
- Mobile app
Cons:
- Complex installation
- Cost
Pricing
Custom pricing: https://phonexa.com/core/get-started/
Contact Phonexa to customize your experience with the features you need.
Key Features
- Managing diverse campaigns from a single dashboard
- Access to an all-encompassing software suite for web and call leads
- Fraud protection
- Call tracking numbers
- Dynamic Number Insertion (DNI)
Free Trial
No trial is available. Phonexa offers a demo version and a product tour.
G2 Rating:
4.9 out of 5
Ringba
Ringba is a platform specializing in inbound call tracking, call analytics for marketers and brands, and pay-per-call. It aims to maximize revenue from advertising channels with automatic call routing.
You can automate your call flow and dynamically route them based on performance with the industry-leading call tracking system, Ringba.
Pros and Cons
Pros:
- Built-in call payment system
- Instant receipt of subscriber ID data
Cons:
- Expensive tariff plans
- Multi-functional interface, often complex for new users
Pricing
Business: $127/month
Professional: $197/month
Enterprise: price selection specifically for your company
Key Features
- Tracking of each incoming call with source attribution
- Conversational interaction with subscribers
- Open access to analytics 24/7
Free Trial
There is no trial. The company only offers a free platform tour.
G2 Rating
4.9 out of 5
CallRail
CallRail is a leading call tracking company, supporting businesses in the U.S., Canada, the UK, and Australia, allowing marketers and brands to track calls, texts, forms, and chats.
Pros and Cons
Pros:
- Wide variety of reports
- Multiple integration options
Cons:
- Limited integration with Google Adwords
- More suitable for call centers than for agencies
Pricing
Call Tracking: $45/month
Call Tracking + Conversation Intelligence®: $90/month
Call Tracking + Form Tracking: $90/month
Call Tracking Complete: $135/month
Key Features
- Keyword analysis
- Form tracking
- Custom form builder
- Call transcripts
Free Trial
The company offers a 14-day trial version.
G2 Rating
4.6 out of 5
CallTrackingMetrics
CallTrackingMetrics is a global provider of online call tracking, enabling brands and solopreneurs to make data-backed decisions. More than 100,000 users rely on CTM to implement marketing strategies and approaches based on website call tracking data.
The solution integrates marketing call tracking with business telephony systems. It identifies the marketing channels that generate leads and provides the routing and analytics tools the company needs.
Pros and Cons
Pros:
- Quality customer support
- Multiple integration options
Cons:
- Limited functionality for agencies
- Lack of support for management through Linux and mobile applications
Pricing
Marketing Lite: $65/month
Marketing Pro: $149/month
Sales Engage: $274/month
Enterprise: $1999/month
Key Features
- Call recording and transcriptions
- Form tracking
- Automates triggers
Free Trial
Choose any plan for the same price – $0 for the first month.
G2 Rating
4.5 out of 5
NeoDove
NeoDove is a comprehensive telecalling solution that helps SMBs achieve higher revenue growth by improving the productivity of their telecalling team.
Pros and Cons
Pros:
- Assistance in setting up CRM
- Artificial Intelligence
- Fast response to customers
Cons:
- Non-intuitive interface
- No tracking of agent downtime between calls
- Duplication of data
Pricing
The company has not provided pricing information.
Key Features
- Automatic number dialing
- Call management
- Activity tracking
- Call scripting
Free Trial
You can request a demo.
G2 Rating
4 out of 5
MyOperator
MyOperator is a cloud-based call management system designed to optimize calls and accelerate customer engagement and corporate communication. It offers scalable customer contact center technology that handles millions of conversations. Easily integrates with CRM, WhatsApp, SMS, or any corporate system to create 360-degree conversations.
Pros and Cons
Pros:
- Allows to create a call center and display all team members in it
- Provides functionality to make parallel calls
- Convenience
Cons:
- Low customer after-sales support
- Hidden payments
Pricing
Office IVR pricing: starts at ₹3,750/month
VoIP-powered cloud call centers: starts at ₹1,250/month
WhatsApp platform: starts at ₹999/month
Key Features
- The corporate connection of MyOperator Corporate Line eliminates the need for corporate SIM cards.
- MyOperator campaign management suite, along with Voice and WhatsApp, helps drive marketing initiatives through campaign performance tracking and automated messaging.
Free Trial
You can make a request to try out the platform for free.
G2 Rating
4.1 out of 5
JustCall
JustCall overcomes the limitations of traditional cloud-based phone systems by bringing powerful AI capabilities (sentiment analysis, real-time agent coaching, etc.) into a convenient interface at an affordable price.
Pros and Cons
Pros:
- Simplicity
- AI-powered solution
Cons:
- Significant delay during calls at times
- Limited number of characters when sending messages
Pricing
Essentials: $19 per user/month
Team: $29 per user/month
Pro: $49 per user/month
Business: custom plan based on your needs
Key Features
- SMS bots
- AI SMS Copilot with technology support
- Automatic call distribution (ACD)
Free Trial
The company offers a 14-day trial.
G2 Rating
4.2 out of 5
Blitz Sales Software
Blitz Sales Software simplifies the process of managing potential customers, increases the number of closed deals, and improves the planning of sales staff.
Pros and Cons
Pros:
- Support of the account manager to configure the software according to the client’s requests.
- Convenient and clear interface
Cons:
- The need to convert files to CSV before loading even a basic spreadsheet;
- Steep learning curve
Pricing
The company has not provided pricing information.
Key Features
- Contact management
- Interaction tracking
- Intelligent workflow automation
Free Trial
There is no free trial period.
G2 Rating
Not available
CloudTalk
CloudTalk is a well-known business calling software. With CloudTalk’s Click-to-Call feature, you can synchronize contact information, interactions, call records, and SMS. The solution has advanced call recording and speech-to-text features.
Pros and Cons
Pros:
- Ease of use
- Call recording
Cons:
- Issues with calls, connection, and performance
- Limited functions.
Pricing
You can buy the tool for a year or pay monthly.
Annual rates:
Starter: €25/month
Per user/month.
Essential: €30/month
Per user/month.
Expert: €50/month
Per user/month.
Custom: Contact the manager for a tailor-made offer.
Key Features
- International numbers
- IVR
- Call center recording
- Power dialer
Free Trial
The company offers a 14-day trial.
G2 Rating
4.3 out of 5
Call One Inc.
Call One, Inc. provides professional audio and video solutions for workplaces. It is a next-generation communications technology company. An in-house e-commerce team, along with several integration partners, works to help customers integrate with valid e-procurement partners or build their site if they don’t already have one.
Pros and Cons
Pros:
- Configure the client’s website for an effective, convenient, and safe way of ordering
- Account activity and history can be managed and monitored
Cons:
- High costs for initial setup, equipment, and employee training
- Geographically limited provision of services
Pricing
Contact Call One, Inc. to request a quote based on your requirements.
Key Features
- UC and Microsoft Teams-certified devices
- Headsets, web cameras, speakerphones
- Focus rooms, places for communication, small and large meeting rooms, and personnel offices
Free Trial
There is no trial version.
G2 Rating
Not enough data for evaluation.
Choose an Effective Solution for Your Business
To choose the platform you need, carefully study and compare several options to find the best one for you. Analyze the business objectives and provide clear answers to the following questions:
- What functions are most necessary for business?
- What budget do you have to buy call tracking software?
Considering several options, focus on those with many features and a comprehensive approach.
